Service Terms and Conditions

Passport and Visa Requirements:

Please note that Passports are essential to cross the border. Some passports do require visas to enter Lesotho - this is the guests responsibility to check before joining the tour.

If you join the tour and are denied entry into Lesotho due to not having the required documentation, you will need to wait at the South African Border Post either until the tours returns, or a transfer at your own expense is available. No refund will be provided. Please note no expired passports or copies of passports will be accepted.

Important to note: Unabridged Birth Certificates are required for minors crossing the border. Parental consent is also required if only one parent is traveling to another country with a minor. In this case the non-traveling parent listed on the minor’s Passport and Birth Certificate must sign a parental consent affidavit. The same will apply to official guardians. No refunds will be granted due to failure to provide the necessary documentation.

Additional Fees:

If you would like us to pick you up and drop you off at your accommodation either within the town of Underberg or Himeville or directly on our route to the Sani Pass there will be no additional charges. However, if your accommodation falls outside of the above and you would still like to be picked up then additional fees may apply. These extra charges will need to be payable either in cash or by card on the day of your tour. Please contact us at the time of your booking and we will provide detailed information about these charges should your accommodation fall outside of our pick up zones.

Lunch at the Highest Pub in Africa:

Due to the lodges limited capacity, The Highest Pub in Africa are only able to welcome guests with prior reservations. Kindly note that the pub has a maximum capacity of 40 guests per day so although we do our best to secure reservations in advance, availability cannot always be guaranteed.

The Highest Pub in Africa charges an entrance fee of R200 per adult and R100 per child under 12. This fee is not included in our tour price, as visits to the pub are subject to availability. Should your tour include a stop at the Highest Pub, the entrance fee will be payable on the day. This fee is however redeemable at the restaurant and bar and will be deducted from your bill.

Disclaimer
While every effort is made to ensure a safe and enjoyable experience, Lesotho On Track cannot be held responsible for any injuries sustained while participating in activities at Afriski Mountain Resort. All snow-related activities are undertaken at your own risk and subject to Afriski’s safety rules and operating conditions.

Cancellation Policy:

50% cancellation fee applies to cancellations made more than 14 days prior to the tour date.
100% cancellation fee applies to cancellations made within 14 days of the tour date.

Snow & Pass Conditions:

Winter conditions in the high mountains can be unpredictable. In the event that snow conditions make it uncertain whether Afriski can be reached, we will offer the following options:

1. Proceed with the tour as far as safely possible, based on road and weather conditions. No refund will be applicable in this case.
2. Reschedule the tour to a later date, subject to availability. No refund will be issued.

If the road through to Afriski is closed by border authorities before the scheduled departure, guests may choose between:

A 90% refund (10% retained for administrative and online booking fees), or
Rescheduling the tour to a later date.

Safety and Substances:

While we strive to provide a safe and enjoyable experience, we want to clarify our liability coverage. Lesotho On Track has full passenger and public liability insurance, which covers any accidents that may occur while inside our vehicles during the tour.

However, we are not responsible for the death, injury or loss of property to any person that arises out of any negligence by a guest. This includes, but is not limited to, any slips, falls, or other injuries you may sustain while exploring, walking, or participating in activities outside the vehicle during the tour. Additionally, we cannot be held responsible for any loss of personal belongings during the tour.

Travellers may not carry any unlawful firearms, articles or substances whilst traveling with Lesotho On Track.

In accordance with South African law and International practice, smoking is prohibited in our vehicles at all times.

By joining our tour, you acknowledge and accept these terms. We appreciate your understanding and look forward to sharing an unforgettable adventure with you!